Hi! You can easily register your City of Gold return here. Find your order below.

The order number can be found on the packing slip and consists of four digits.

Return Form

Order Number*

Email Address (used during your order)*

Postcode*

Retourredenen

Our apologies! Upload a picture of the product below

Compatible file extensions to upload: png, jpg, jpeg, gif

Upload hieronder een foto van de barcode op het product.

Compatible file extensions to upload: png, jpg, jpeg, gif

Can you describe the damage here?

Upload a photo of the damage here.

Compatible file extensions to upload: png, jpg, jpeg, gif

Upload another photo here if applicable.

Compatible file extensions to upload: png, jpg, jpeg, gif

Can you explain the reason for your return?

Can you explain what exactly is different?

Can you indicate what is not as expected?

Colour

Quality

Otherwise ...

Explanation

Can you tell us here what went wrong with the order?

Can you explain here why you changed your mind?

Can you describe the defect here?

Upload a picture of the defect here:

Compatible file extensions to upload: png, jpg, jpeg, gif

Upload another photo here if applicable:

Compatible file extensions to upload: png, jpg, jpeg, gif

Upload another photo here if applicable:

Compatible file extensions to upload: png, jpg, jpeg, gif

What is your desired solution?

I would like to exchange the product.

I would like to receive a voucher code in the amount of the purchase.

I would like my money back.

What product would you like to exchange it for?

What size would you like to exchange it for?

What material would you like to exchange it for?

Do you have any comments or questions?

Qty

Sorry, your return cannot be created because it does not meet our Return conditions.

Reason:

Which items are non-refundable?

Custom items
Items bought on sale
Items worn or damaged by normal wear and tear