Are you not satisfied with your product? Or is your product damaged? That is annoying. But we are going to help you, it is a promise! Below here, you can find your order with your order number. Please note that this order number has to match exactly with your order number, which can be found in the order confirmation.

The return costs are £5.95 (Parcel Force) per shipment. You don’t have to pay this amount or extra duties in the parcel shop, we will handle that. When we do a refund for the products, we will keep the £5.95 for the return shipment. It means that we pay back the amount minus £5,95.

It is possible to request a return via the button below. After your request, we will send you a return label and commercial invoice (CN23) within 36 hours. When you receive this documents by email, you can go to the parcel shop and return your package.

Return Form


Compatible file extensions to upload: png, jpg, jpeg, gif

Maximum 300 characters


Exchange or return conditions:

- Your product is in its original condition
- Equipped with original tags and labels
- Returned with the original packaging