Is the item not entirely to your liking? No problem! It is possible to exchange or return your order within 14 days. When returning earrings, it is obligatory that one of the two earrings is still in the unopened sealbag. Is this not the case? Please contact us first via klantenservice@lottgioielli.com or +3173 700 06 60.

 *If you have received a free item (gift) with your order, this must also be returned unopened and complete. Did you order several items and are you not returning them all? Then the jewellery you keep must meet the minimum order value of the promotion conditions in order to keep the free item. If it does not, you must return the free item, otherwise the return will not be processed.

We aim for a more sustainable future with less waste. Please share the reason for your return so that we can use this information to improve our products and procedures. Please fill in all fields accurately and share any additional details in the comments box. As a thank you, you will have the chance to win a gift voucher worth €100